Terms andconditions

Who you are contracting with

This site and the coaching programs sold on it are operated by Carolena Carstens, trading as The Internal Method, an individual sole seller. When you buy a program or use this site, you are entering into an agreement with Carolena Carstens.

You can reach Carolena at carolenajean@gmail.com for anything related to these terms or your program.

Acceptance

By using this site, submitting an application, or purchasing a program, you agree to these terms. If you do not agree, please stop using the site.

If you are under 18, a parent or legal guardian must review these terms and consent before you apply or enroll. If you are buying on behalf of an organization or a family member, you confirm you have the authority to do so.

What is provided

The Internal Method provides mental performance coaching for athletes. Depending on the program you buy, that can include live group sessions, private one to one sessions, written materials, mat drills, film review focused on decisions and composure, messaging support between sessions, and access to a private group.

Coaching is educational and performance based. It is not medical care, psychotherapy, psychiatric treatment, or a diagnosis, and it is not a substitute for care from a licensed health professional. If you are dealing with a mental health condition, please work with a licensed clinician alongside any coaching.

Results are not guaranteed. Progress depends on your own effort, attendance, and honesty in the work.

Acceptable use

You agree not to misuse this site or the programs. In particular you must not:

• Use the site or program for any unlawful purpose
• Commit fraud, send spam, or impersonate another person
• Infringe anyone's intellectual property rights
• Interfere with the security of the site, including malware, probing, or scraping
• Record, copy, resell, or redistribute session content or materials without written permission
• Harass, threaten, or abuse other athletes, parents, or coaches in any group or session

Your account and information

You are responsible for keeping any login or group access credentials confidential and for activity that happens under your access.

You agree to give accurate information in applications and intake forms and to keep it current. The coaching work depends on it.

Intellectual property

All program materials, written frameworks, recordings, drills, documents, branding, and site content remain the property of Carolena Carstens. You receive a limited, personal, non exclusive, non transferable right to use them for your own training within the program you purchased.

You may not reverse engineer, resell, republish, or share program materials, and you may not use them to build a competing coaching product.

Payment, billing, and cancellation

You buy directly from Carolena Carstens, trading as The Internal Method. Card payments are processed by Square, our payment processor. Card details are entered on Square secure checkout and are never stored on this site.

Prices are shown in US dollars. Square sends a receipt to the email you enter at checkout. Customer service for every order is provided by Carolena at carolenajean@gmail.com.

Programs sold as a monthly subscription, such as private one to one coaching, renew automatically each month until cancelled. You can cancel at any time by emailing Carolena, and your access continues to the end of the month already paid for. One time programs, such as the two week intensive, are charged once.

Refunds are covered by our Refund Policy on this site.

Scheduling and missed sessions

Private sessions are booked through the scheduling link provided after purchase. Please give at least 24 hours notice to move a session. Sessions missed without notice may not be rescheduled, so that the time reserved for you is respected.

Service level

We work to keep the site and programs available and useful, but we do not guarantee uninterrupted or error free performance. Sessions, schedules, and platforms may occasionally change for reasons outside our control.

Warranties and liability

To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.

To the fullest extent permitted by law, total aggregate liability is limited to the amount you paid in the twelve months before the claim. We are not liable for indirect, consequential, or special losses, including lost profits, lost opportunity, competition results, or loss of data.

Nothing in these terms excludes liability for fraud, death, or personal injury where that cannot be excluded by law.

Your indemnity

You agree to cover claims, losses, and costs that arise from your unlawful use of the site or programs, from content you submit, or from your breach of these terms.

Suspension and termination

Access to a program or group may be suspended or ended for material breach of these terms, non payment, fraud or security risk, or repeated or serious conduct that harms other participants.

When access ends, your right to use program materials ends. You may request a copy of your own intake responses before deletion.

Governing law

These terms are governed by the laws applicable at the seller's place of residence, and disputes will be handled by the courts there, unless local consumer law gives you a stronger right.

We cannot transfer your rights under these terms without your consent. We may transfer ours as part of a business sale or reorganization.